Shipping Policy

Scope of This Shipping Policy

This Policy applies to physical products purchased through Nirajdev Shop, including food and grocery categories such as:

• Rice and grains.
• Atta and flour.
• Pulses and dal.
• Spices and whole spices.
• Dry fruits and nuts.
• Sugar and jaggery.
• Cereals and pantry staples.
• Other eligible food and grocery products.

Shipping Locations and Serviceability

Delivery availability depends on courier or logistics serviceability for the postal code entered during checkout.

Certain areas may temporarily or permanently be unavailable for delivery because of logistical, regulatory, operational or product-specific restrictions.

Acceptance of an order does not necessarily guarantee delivery to every location if circumstances outside our reasonable control later affect serviceability.

Order Processing

Once an eligible order is received, it may go through payment confirmation, stock verification, order review, picking, packing and dispatch preparation.

Processing time may vary depending on the order, availability of products, public holidays, payment verification and operational conditions.

Packaging of Food and Grocery Products

Dispatch of Orders

An order is considered dispatched once it has been handed to the relevant logistics or courier network for delivery.

Where available, customers may receive shipment or tracking information through their account, order tracking page, email, SMS or other transactional communication.

Orders containing multiple products may occasionally be split into more than one shipment where operationally necessary.

Estimated Delivery Time

Any delivery date or delivery window displayed on the website, checkout page, order confirmation or tracking information is an estimate unless expressly stated otherwise.

Delivery time may depend on:

• Customer location and postal code.
• Courier serviceability.
• Product and stock availability.
• Order processing requirements.
• Public holidays and weekends.
• Weather or transport disruption.
• Regulatory or local restrictions.
• Events beyond reasonable control.

Shipping and Delivery Charges

Shipping charges, if applicable, will ordinarily be displayed during checkout before the order is placed.

Charges may vary depending on factors such as:

• Delivery destination.
• Order value.
• Package size or weight.
• Courier or logistics requirements.
• Promotional free-shipping offers, where available.

Any applicable shipping charge shown and accepted at checkout forms part of the order total.

Tracking Your Order

Where tracking is available, customers may use the order tracking facility provided on Nirajdev Shop to view the latest available order or shipment status.

Courier tracking information may sometimes take time to update after dispatch.

You can visit our Order Tracking page for available order-status information.

Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address and reachable contact number during checkout.

The address should include, where applicable:

• Recipient name.
• House, flat or building details.
• Street or locality.
• Landmark where useful.
• City and state.
• Correct postal code.
• Reachable mobile number.

Delivery Attempts and Unsuccessful Delivery

The courier partner may attempt delivery according to its operational procedures.

Delivery may fail where:

• The recipient is unavailable.
• The address is incomplete or incorrect.
• The phone number cannot be reached.
• Access to the delivery location is restricted.
• The customer refuses the parcel.
• The courier cannot safely complete delivery.

Depending on the circumstances, the courier may attempt redelivery or return the parcel to origin.

Delays and Events Beyond Our Control

Shipments may occasionally be delayed because of circumstances outside our reasonable control, including:

• Severe weather.
• Flooding or natural disasters.
• Transport disruption.
• Strikes.
• Public holidays.
• Government or regulatory restrictions.
• Courier network disruption.
• Public emergencies.
• Other unavoidable operational events.

We will seek to assist customers with available information where a meaningful delivery delay occurs.

Damaged or Tampered Shipment

Please inspect the outer parcel and product packaging after delivery.

If the shipment is visibly damaged, leaking, opened, materially crushed or appears tampered with, contact us as soon as reasonably possible.

We may request evidence reasonably necessary to investigate the issue, including:

• Order number.
• Photographs of the outer parcel.
• Photographs of the shipping label.
• Photographs of the affected food product.
• Images of damaged or broken packaging.
• Relevant batch or label information.

Please retain the affected product and packaging until your request has been reviewed, where reasonably practicable.

Missing, Incorrect or Incomplete Items

If an order arrives with a product missing or with an item materially different from the item ordered, please contact our customer support team.

Food Safety After Delivery

Once delivered, food products should be handled and stored in accordance with the directions printed on the actual product packaging.

Customers should:

• Check the package seal before use.
• Check applicable best-before, use-by or expiry information.
• Review ingredients and allergen information.
• Follow storage instructions provided by the manufacturer or packer.
• Avoid consuming a product that appears unsafe, contaminated or materially compromised.

Refused and Returned-to-Origin Shipments

A shipment may be returned to origin if delivery cannot be completed because of customer refusal, an incorrect address, repeated unavailability or other delivery failure.

Any refund, reshipment or additional shipping charge connected with such an order will depend on the circumstances, condition of the products, applicable policies and mandatory consumer rights.

Food products may require additional consideration where they have spent an extended period in transit or cannot safely be placed back into saleable inventory.

Cancellation After Dispatch

Once a shipment has been dispatched, cancellation may no longer be operationally possible.

Any request made after dispatch will be handled according to the nature of the order, shipment status, applicable Return Policy, Refund & Cancellation Policy and mandatory consumer rights.

Please review our Refund & Cancellation Policy for further information.

Shipping Questions and Customer Support

For questions regarding dispatch, tracking, delivery, a delayed shipment or a problem with an order received, please contact us using the official details below.