Refund & Cancellation Policy

Scope of This Policy

This Policy applies to orders placed through Nirajdev Shop for eligible products including:

• Rice and grains.
• Atta and flour.
• Pulses and dal.
• Spices and whole spices.
• Dry fruits and nuts.
• Sugar and jaggery.
• Cereals and pantry products.
• Other eligible food and grocery items.

Refund or cancellation eligibility depends on the facts of the order, payment status, fulfilment stage, product condition and applicable law.

When an Order May Be Cancelled

A customer may request cancellation while the order is still at a stage where cancellation can reasonably be completed.

Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible after placing it.

If the order has not yet progressed beyond a stage at which cancellation can reasonably be completed, we may cancel the eligible order or item.

Where a prepaid order is successfully cancelled, any eligible amount already received will be processed for refund according to the payment and refund provisions of this Policy.

Cancellation After Dispatch

Once an order has been handed to a courier or logistics partner, direct cancellation may no longer be technically or operationally available.

Customers should not assume that refusing delivery is equivalent to an approved cancellation.

If a dispatched order is returned to origin, any refund or other resolution will depend on:

• The reason for the return.
• The nature of the food products.
• The condition of returned goods.
• Whether the products can legally and safely be restocked.
• Applicable shipping costs.
• Mandatory consumer rights.

Cancellation by Nirajdev Shop

We may cancel all or part of an order where fulfilment becomes impossible or inappropriate for a legitimate reason, including:

• Product unavailability.
• Payment failure.
• Incorrect pricing caused by a genuine technical error.
• Invalid or incomplete delivery information.
• Courier non-serviceability.
• Product withdrawal or safety concern.
• Suspected fraud or unauthorised transaction.
• Regulatory or legal restriction.
• Other circumstances preventing lawful fulfilment.

If a prepaid order is cancelled by us and payment has been successfully received, the eligible amount will be refunded through an appropriate method.

Food and Grocery Product Considerations

Damaged, Incorrect or Problematic Products

An appropriate refund, replacement or other remedy may be considered where a genuine issue is verified, including situations where:

• A materially incorrect product was supplied.
• The product arrived materially damaged.
• Food packaging arrived materially opened or leaking.
• A sealed pack appears materially tampered with.
• A product is materially defective.
• A genuine safety issue is identified.
• An ordered item is confirmed missing.

We may reasonably request photographs, video, packaging, batch details, order information or other evidence necessary to review the complaint.

Please do not consume a food product that appears unsafe, contaminated, unsealed or materially compromised.

Failed Payments and Amount Debited

Occasionally a payment may appear debited from a customer's bank account even though the website shows that the transaction failed.

This can occur because of communication delays between the bank, UPI provider, payment gateway and our website.

In many such cases, the bank or payment service provider automatically reverses the transaction according to its applicable settlement process.

Duplicate Payment

If the same order is confirmed to have been charged more than once because of a payment or technical issue, please contact us with:

• Order number.
• Transaction reference numbers.
• Payment date.
• Amount charged.
• Payment method.

After verification, any genuine duplicate amount received by us may be processed for refund.

Refund Method

Where possible, an approved refund for a prepaid order will normally be initiated to the original payment method used for the relevant transaction.

Refund Processing Time

Once an eligible refund is approved and initiated by us, the time required for the amount to appear in your account depends on the payment method, bank, payment gateway and settlement network involved.

We will seek to initiate approved refunds within a reasonable period following verification and approval.

The date on which we initiate a refund and the date on which your bank finally credits the amount may differ.

Partial Cancellations and Partial Refunds

An order containing multiple products may sometimes be partially fulfilled, partially cancelled or partially refunded.

For example, if one product becomes unavailable but the remaining products can be supplied, the unavailable item may be cancelled separately.

Any applicable refund will ordinarily correspond to the eligible cancelled or affected item and applicable charges, subject to the circumstances and law.

Cash on Delivery Orders

Where Cash on Delivery is available, no prepaid amount ordinarily requires refund if the order is successfully cancelled before payment is collected.

If an eligible refund becomes due after payment has been collected on a COD order, we may request reasonable information required to process an electronic refund.

Customers should provide accurate refund information. We are not responsible for delay caused by incorrect bank or payment details supplied by the customer.

Failed Delivery and Return to Origin

A shipment may be returned to origin if delivery cannot be completed because of:

• Incorrect or incomplete address.
• Customer unavailability.
• Unreachable phone number.
• Customer refusal.
• Restricted delivery access.
• Other courier delivery failure.

Refund eligibility for a returned-to-origin shipment will depend on the circumstances, product condition, nature of the food items, shipping costs and mandatory consumer rights.

Because food products may be exposed to extended transit conditions, they may not always be capable of being safely returned to saleable inventory.

How a Refund or Cancellation Request Is Handled

To help us review a request, we may ask for information such as:

• Order number.
• Registered email or phone number.
• Transaction reference.
• Name of the affected product.
• Photographs or video where relevant.
• Product label, batch or packaging information.
• Description of the issue.

Consumer Rights

This Policy is intended to operate consistently with applicable Indian consumer protection, e-commerce and other legal requirements.

Nothing in this Policy excludes, restricts or removes a mandatory right or remedy that a consumer may have in relation to defective, damaged, unsafe, incorrect, misdescribed or otherwise non-compliant goods.

Refund, Cancellation and Grievance Support

For cancellation requests, payment issues, refunds, damaged products or order-related grievances, please contact us through the official details below.