Privacy Policy
This Privacy Policy explains how Nirajdev Shop, operated by NIRAJDEV COMMODITY TRADERS PRIVATE LIMITED, collects, uses, stores, shares and safeguards personal information when you browse our website, create an account, purchase food and grocery products, communicate with us or otherwise use our services.
We use personal information to operate and support your shopping experience.
- Process food and grocery orders.
- Deliver products to the address you provide.
- Process payments through authorised providers.
- Provide account and customer support.
- Maintain security and comply with law.
By accessing or using Nirajdev Shop, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable law. Where consent is required by applicable law, we will seek such consent in an appropriate manner.
Introduction and Scope
Nirajdev Shop is operated by NIRAJDEV COMMODITY TRADERS PRIVATE LIMITED. We operate an e-commerce platform through which customers may browse and purchase food, grocery and pantry products including rice, grains, atta and flour, pulses and dal, spices, dry fruits and nuts, sugar, jaggery and other food essentials.
This Privacy Policy applies to personal information processed when you:
- Visit or browse our website.
- Create or use a customer account.
- Add products to your cart or wishlist.
- Place, pay for or receive an order.
- Request cancellation, return or refund support.
- Contact customer service or our Grievance Officer.
- Subscribe to communications where offered.
Personal Information We May Collect
Depending on how you interact with our website, we may collect the following categories of information.
| Category | Examples | Purpose |
|---|---|---|
| Identity Information | Name and account information | Customer identification, account and order management |
| Contact Information | Email address, mobile number | Order communication, support and service messages |
| Delivery Information | Billing address, shipping address, city, state, postal code | Order fulfilment and delivery |
| Transaction Information | Order number, products, quantities, price and payment status | Processing purchases, accounting and support |
| Account Information | Login credentials and account preferences | Providing and securing your customer account |
| Technical Information | IP address, browser, device information and logs | Security, troubleshooting and website performance |
| Communication Information | Emails, messages, complaints and support requests | Customer service and dispute resolution |
Where payments are processed through an external payment gateway, complete card, banking or UPI credentials may be collected and processed directly by the relevant authorised payment service provider rather than stored by us, depending on the payment method and integration used.
How We Collect Information
Information may be obtained through several sources, including:
- Information you provide while placing an order.
- Information entered while creating or updating your customer account.
- Information submitted through customer support or grievance communications.
- Automatically collected technical information, cookies and server logs.
- Information received from payment gateways, logistics partners or other service providers involved in completing your transaction.
How and Why We Use Personal Information
Personal information may be processed for lawful purposes connected with operating Nirajdev Shop, including:
- Creating and maintaining customer accounts.
- Processing and confirming orders.
- Calculating billing and delivery information.
- Processing payments and payment status updates.
- Packing, dispatching and delivering orders.
- Sending transactional emails, SMS or other service-related communications.
- Handling returns, cancellations and refunds.
- Detecting fraud, misuse or unauthorised activity.
- Maintaining transaction, accounting and compliance records.
- Responding to customer complaints or disputes.
- Improving website usability, reliability and security.
- Complying with applicable legal, regulatory, tax and governmental requirements.
Food, Grocery and Pantry Orders
Information required to fulfil your grocery order.
When you order rice, grains, pulses, flour, spices, dry fruits, sugar, jaggery or other food products, we process the information necessary to identify the products ordered, quantity, price, customer, shipping destination and delivery status.
Your purchase history may be retained as part of order, accounting, customer service, fraud prevention and statutory records.
Please do not submit medical, health or other sensitive information through general order notes unless specifically required and appropriately requested by us.
Payments and Financial Transactions
Payments may be facilitated through third-party banks, payment gateways, UPI providers or other authorised payment service providers available at checkout.
Such providers may independently process payment information according to their own legal obligations and privacy policies. We may receive limited transaction information such as payment confirmation, transaction reference, payment status and amount.
Customers should not send complete card numbers, CVV, OTP, UPI PIN, internet banking passwords or similar authentication credentials to our customer support channels.
Cookies and Similar Technologies
Our website may use cookies, local storage and similar technologies to operate essential website functionality and, where configured, analytics or preference features.
Cookies may be used for:
- Keeping products in your shopping cart.
- Maintaining account login sessions.
- Remembering website preferences.
- Securing forms and transactions.
- Understanding website performance and usage, where analytics services are enabled.
You may control cookies through your browser settings. Blocking essential cookies may affect cart, account, checkout or other website functions.
When We May Share Information
We do not sell personal information as a commodity. Personal information may, however, be shared where reasonably necessary with service providers involved in operating the website or fulfilling transactions.
These may include:
- Payment gateways and financial service providers.
- Shipping, courier and logistics providers.
- Hosting, website, cloud and technology providers.
- Email, SMS or transactional communication providers.
- Professional advisers, auditors or accountants.
- Government, judicial, regulatory or law-enforcement authorities where disclosure is legally required.
- Other persons where required for establishment, exercise or defence of legal claims.
Service providers are expected to process personal information only for relevant services and subject to applicable contractual and legal requirements.
Data Retention
Personal information is retained only for periods reasonably necessary for the purposes for which it was collected or for periods required or permitted under applicable law.
Retention periods may vary depending on whether the information relates to:
- Active customer accounts.
- Completed or pending orders.
- Accounting and taxation records.
- Refunds or chargebacks.
- Legal claims or disputes.
- Fraud prevention or security logs.
- Applicable statutory requirements.
Information may be deleted, anonymised or securely disposed of when it is no longer reasonably required, subject to legal retention obligations.
Security of Personal Information
We seek to use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information being processed.
Measures may include, where appropriate:
- Secure website connections.
- Account authentication controls.
- Restricted administrative access.
- Software and security updates.
- Access logging and monitoring.
- Backups and recovery procedures.
- Security controls provided by hosting partners.
Although reasonable safeguards are used, no internet transmission, website or electronic storage system can be guaranteed to be completely secure against every possible threat.
Your Choices and Privacy Rights
Subject to applicable law, the nature of the request and any lawful exemptions or retention obligations, you may contact us regarding your personal information.
You may request information regarding personal data associated with you where such right is provided by applicable law.
You may request correction or updating of inaccurate or outdated account information.
You may request deletion of eligible personal information, subject to lawful retention requirements and other applicable exceptions.
Where processing is based on consent, you may request withdrawal of such consent in accordance with applicable law.
You may raise a privacy-related grievance through the contact channels specified below.
Certain account information may be reviewed or updated through your customer account where the functionality is available.
We may reasonably verify your identity before acting on certain privacy requests to protect customer information from unauthorised access or modification.
Marketing Communications
Where permitted by law and where appropriate consent or other lawful basis exists, we may send information concerning products, offers or store updates.
You may opt out of promotional communications using an unsubscribe facility where provided or by contacting us. Transactional communications concerning purchases, refunds, security or account activity may still be sent where necessary to provide the requested service.
Children’s Personal Data
Our e-commerce services are intended to be used by persons legally capable of entering into transactions or by persons acting with appropriate parent or guardian involvement where required.
Where applicable law requires verifiable parental consent or imposes specific requirements for processing personal data of children, we will seek to comply with those requirements to the extent applicable and in force.
Third-Party Websites and Services
Our website may contain links or integrations involving third-party platforms such as payment providers, courier services or other external websites.
Third parties operate under their own terms and privacy practices. NIRAJDEV COMMODITY TRADERS PRIVATE LIMITED is not responsible for the independent privacy practices of external websites that are not operated or controlled by us.
Hosting and Cross-Border Processing
Depending on the infrastructure and service providers used to operate our website, certain information may be processed or stored using servers or service providers located in India or other jurisdictions.
Any transfer or processing of personal information outside India will be subject to applicable Indian data protection requirements, restrictions or governmental directions in force at the relevant time.
Applicable Privacy and E-Commerce Framework
This Privacy Policy is intended to operate consistently with applicable Indian law as amended, notified and brought into force from time to time, which may include, where applicable:
- The Information Technology Act, 2000 and applicable rules made thereunder.
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable and legally operative.
- The Consumer Protection Act, 2019.
- The Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.
- The Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025, to the extent their respective provisions have been brought into force and apply to us.
- Other applicable tax, consumer protection, electronic commerce and legal requirements.
Privacy and data protection requirements may change through statutory amendment, notification, rule, regulatory direction or commencement of provisions. Where required, this Policy may be updated accordingly.
Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our website, business operations, technology, services or applicable legal requirements.
The revised policy may be published on this page with an updated effective or revision date. Where applicable law requires additional notice or consent, we will seek to provide it in an appropriate manner.
Privacy Questions, Requests and Grievances
For privacy-related questions, requests or grievances, please contact us using the official details below. Please provide sufficient information for us to identify and understand your request.
NIRAJDEV COMMODITY TRADERS PRIVATE LIMITED
Responsible handling of customer information.
Nirajdev Shop uses customer information primarily to operate the online store, fulfil food and grocery orders, support customers, secure transactions and meet applicable legal obligations.
Nothing in this Privacy Policy limits any non-waivable rights available to a consumer or data principal under applicable law.
If any provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.